Contact

Get in touch with our Australian skincare experts. We're here to help with product questions, skin concerns, and order support.

Estimated email response time: 30-60 minutes

Contact Information

Email: contact@orvano.co
Whatsapp Business Chat: wa.me/61403800541
ABN: 38 377 651 728

Frequently Asked Questions

How soon will I see results?

Immediate comfort:Relief from water-induced tightness and irritation within days

Visible improvements:Smoother texture and reduced inflammation within 2-3 weeks

Structural changes:Firmer skin, lifted contours, and faded pigmentation within 6-12 weeks

Long-term transformation:Continued collagen rebuilding and barrier strengthening over months

Is it safe to use at home?

Absolutely. All three technologies are FDA-cleared for home use and have extensive safety profiles. The Auralite™ 5 uses the same proven wavelengths and intensities found in professional clinics, just optimized for consistent daily use rather than aggressive monthly treatments.

How is this different from cheap red light wands on Amazon?

Most consumer devices use weak LEDs that barely penetrate the skin's surface. The Auralite™ 5 combinesthree clinical-grade technologiesin precise wavelengths proven effective in peer-reviewed studies. It's the synergy of all three working together that creates results single-technology devices simply cannot achieve.

What if it doesn't work for me?

Your satisfaction is our priority. If you’re not thrilled, return within 90 days for a full refund.

Will it hurt or irritate my skin?

No. Red light therapy is completely non-invasive and feels warm, not hot. There’s no pain, no redness, and no downtime. It’s gentle enough for mature or sensitive skin — many women say it feels relaxing, like a mini facial.

Will this actually work for Australian conditions?

Unlike generic devices designed for global markets, the Auralite™ 5 was specifically engineered for Australia's unique dual-damage environment. Our combination approach addressesboththe deep collagen damage from our intense UV radiationandthe surface barrier damage from our hard, chlorinated water—something no other at-home device even acknowledges.

Do I use the Snail 96 Essence with the Auralite™ 5 device, or after using the device? What should I use as a conductor?

Use the COSRX Snail 96 Essence AFTER your device session for maximum results.

Correct Usage Order:

  1. Cleanse skin thoroughly
  2. Use Auralite™ 5 on clean, dry skin (5 minutes) - no conductor needed
  3. Wait 5-10 minutes to allow skin to settle
  4. Apply Snail Essence as your serum step
  5. Continue with regular skincare routine

Why This Works Best:

  • The Auralite™ 5's tri-technology penetrates most effectively on clean skin
  • Device treatment creates optimal conditions for essence absorption
  • Using products during treatment can interfere with RF and microcurrent technologies

Note: The Auralite™ 5 is designed to work effectively without any conductor - no gel or aloe vera needed!

Why does everyone say winter is the best time to start?

Because your skin heals best when it’s calm. Winter has lower UV levels and less sweat, heat, or irritation — which means it’s the perfect time to reverse all the damage summer left behind.

What’s included with the Auralite 5 device?

Your Auralite 5 includes:

  1. Professional-grade Auralite 5 device with all 3 clinically-validated light wavelengths
  2. USB-C charging cable and travel pouch
  3. Comprehensive user guide with suggested protocols
  4. Exclusive access to our VIP support team
  5. 90-day money-back guarantee
  6. 2-year warranty

Other Questions? We're here to help!

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