Privacy policy
PRIVACY POLICY
Last updated: August 22, 2026
At ORVANO, we value your privacy and are committed to handling your personal information responsibly and transparently.
This Privacy Policy describes how ORVANO (“we,” “us,” or “our”) collects, uses, discloses, and protects your personal information when you visit, use our services, make a purchase from orvano.co, communicate with us, or otherwise interact with us (collectively, the “Services”).
Please read this Privacy Policy carefully. By using the Services, you acknowledge the practices described in this policy.
PERSONAL INFORMATION WE COLLECT OR PROCESS
Depending on how you interact with ORVANO, we may collect or process the following categories of personal information:
- Contact information, including your name, billing address, shipping address, email address, and telephone number.
- Order information, including products purchased, order history, returns, cancellations, and transaction details.
- Payment information, including information necessary to process your payment through our payment providers.
- Account information, including usernames, passwords, preferences, and account settings where applicable.
- Shopping information, including products viewed, added to your cart, saved, purchased, returned, or otherwise interacted with.
- Customer support information, including information you provide when contacting our Customer Care team.
- Device and usage information, including IP address, browser type, device information, network information, and interactions with our website.
- Marketing and communication preferences, including your choices regarding promotional communications.
Some information is collected directly from you, while other information may be collected automatically or received from service providers and business partners.
HOW WE USE YOUR PERSONAL INFORMATION
We may use personal information to:
- Provide and operate our Services.
- Process payments, orders, deliveries, returns, refunds, and cancellations.
- Create and manage customer accounts.
- Communicate with you regarding purchases and customer service enquiries.
- Personalize and improve your shopping experience.
- Detect, investigate, and prevent fraudulent, malicious, or unlawful activity.
- Maintain the security and integrity of our website and Services.
- Provide marketing and advertising where permitted by applicable law.
- Measure and improve the performance of our website, products, and campaigns.
- Meet our legal, regulatory, tax, accounting, and compliance obligations.
HOW WE DISCLOSE PERSONAL INFORMATION
We may disclose personal information where reasonably necessary to operate our business and provide the Services.
This may include disclosure to:
- Shopify and providers supporting our ecommerce infrastructure.
- Payment processors and financial service providers.
- Fulfillment, logistics, shipping, and delivery partners.
- Technology, hosting, analytics, security, and customer service providers.
- Advertising and marketing partners where permitted by law.
- Professional advisers, including legal, accounting, and compliance providers.
- Government authorities or other parties where disclosure is required by applicable law.
We may also disclose information in connection with a merger, acquisition, restructuring, financing, sale of assets, or similar business transaction.
RELATIONSHIP WITH SHOPIFY
Our store is hosted by Shopify, which provides the ecommerce technology used to operate our Services.
Shopify may collect and process personal information relating to your interaction with our store to provide and improve its services, support transactions, maintain security, and perform other activities described in its own privacy documentation.
Because Shopify operates internationally, personal information may be processed in countries outside the country in which you live.
COOKIES AND SIMILAR TECHNOLOGIES
We and our service providers may use cookies and similar technologies to operate the website, remember preferences, understand how customers interact with our Services, improve performance, provide relevant advertising, and protect against fraud.
Where required by applicable law, we will request your consent before using certain non-essential cookies.
You may manage available privacy and cookie choices through the controls provided on our website and through your browser settings.
THIRD-PARTY WEBSITES AND LINKS
Our Services may contain links to websites or platforms operated by third parties.
If you follow a third-party link, that party’s privacy and security practices will apply. We are not responsible for the privacy practices, security, accuracy, or content of third-party websites.
We recommend reviewing the privacy policies of any third-party services you use.
CHILDREN’S DATA
Our Services are not intended for children, and we do not knowingly collect personal information from children below the age at which they may legally consent to the processing of their personal information.
If you believe a child has provided personal information to us without appropriate authorization, please contact us so we can take appropriate action.
SECURITY AND RETENTION
We use reasonable administrative, technical, and organizational measures designed to protect personal information.
However, no method of transmission over the internet or electronic storage can be guaranteed to be completely secure.
We retain personal information for as long as reasonably necessary to provide our Services, maintain business and transaction records, comply with legal obligations, resolve disputes, enforce agreements, and protect our legitimate interests.
Retention periods may vary depending on the nature of the information and applicable legal requirements.
YOUR RIGHTS AND CHOICES
Depending on where you live, you may have certain rights regarding your personal information, including the right to:
- Request access to personal information we hold about you.
- Request correction of inaccurate or incomplete information.
- Request deletion of certain personal information.
- Request restriction of certain processing.
- Object to certain processing.
- Request portability of your personal information where applicable.
- Withdraw consent where processing is based on consent.
- Opt out of certain marketing communications.
- Exercise applicable choices regarding targeted advertising or the sharing of personal information.
These rights are subject to applicable laws and certain exceptions.
We may need to verify your identity before processing certain privacy requests.
You will not be discriminated against for exercising privacy rights available to you under applicable law.
MARKETING COMMUNICATIONS
Where permitted, we may send you information about products, collections, promotions, and other ORVANO updates.
You may unsubscribe from marketing emails at any time using the unsubscribe option included in our communications.
Even if you opt out of marketing communications, we may continue to send non-promotional messages relating to your orders, account, transactions, or other service-related matters.
INTERNATIONAL TRANSFERS
ORVANO, Shopify, and our service providers may process personal information in countries other than the country in which you live.
Where required, we use or rely upon appropriate mechanisms and safeguards for international transfers of personal information in accordance with applicable data protection laws.
COMPLAINTS
If you have concerns about how we process your personal information, please contact us using the details below.
Depending on your location, you may also have the right to lodge a complaint with the relevant data protection or privacy authority.
We encourage you to contact us first so we have an opportunity to address your concerns.
CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time, including to reflect changes to our practices or for operational, legal, or regulatory reasons.
When we make changes, we will publish the revised Privacy Policy on this website, update the “Last updated” date, and provide additional notice where required by applicable law.
CONTACT
If you have questions about this Privacy Policy, our privacy practices, or would like to exercise privacy rights available to you, please contact:
ORVANO
13 Denmark Street
Oxford, OX4 1QS
United Kingdom
Email: orvano.co@outlook.com
Phone: +44 7520 689 456
Website: orvano.co
For the purposes of applicable data protection laws, ORVANO is the controller of personal information where ORVANO determines the purposes and means of its processing.