FREQUENTLY ASKED QUESTIONS
Everything you need to know about shopping with ORVANO. If you can’t find what you’re looking for, our Customer Care team is here to help.
01. HOW DO I PLACE AN ORDER?
Select your preferred item, choose the available size or option, and add it to your bag. Once you're ready, proceed to checkout and follow the steps to complete your purchase.
You’ll receive an order confirmation by email once your order has been successfully placed.
02. CAN I CHANGE OR CANCEL MY ORDER?
Orders may be cancelled until fulfillment begins.
If you need to cancel or make a change, contact our Customer Care team as soon as possible. Once an order has entered fulfillment or has been dispatched, we may no longer be able to modify or cancel it.
03. HOW LONG DOES ORDER PROCESSING TAKE?
Orders are typically processed within 1–3 business days before dispatch.
Processing time is separate from the estimated delivery time for your selected shipping method.
04. WHAT DELIVERY OPTIONS DO YOU OFFER?
For the United Kingdom, United States, and Canada, we offer:
Essential Delivery: 7–12 business days — FREE
Standard Delivery: 5–8 business days — US$4.99
Priority Delivery: 3–6 business days — US$9.99
Express Delivery: 2–4 business days — US$14.99
International delivery options and estimated times vary depending on the selected service.
05. DO YOU OFFER FREE SHIPPING?
Yes. Essential Delivery is FREE on all orders, with no minimum purchase required.
06. DO YOU SHIP INTERNATIONALLY?
Yes. ORVANO ships to selected international destinations.
Available delivery methods, estimated delivery times, and any applicable charges will be shown at checkout.
07. HOW CAN I TRACK MY ORDER?
Once your order has been dispatched, we’ll send you a shipping confirmation email with tracking information where available.
Please allow some time after dispatch for the carrier to activate and update your tracking information.
08. WILL MY ORDER ARRIVE IN ONE PACKAGE?
Not always. Items from the same order may occasionally be dispatched separately to help deliver them as efficiently as possible.
If this happens, you may receive separate tracking information for each shipment.
09. WHAT IS YOUR RETURN POLICY?
Eligible items may be returned within 30 days of delivery.
Items must be unworn, unused, unwashed, and returned in their original condition with all original tags attached.
ORVANO offers free return shipping on eligible returns and does not charge a restocking fee.
10. HOW DO I START A RETURN?
Contact our Customer Care team with your order number and the email address used to place your order.
Once your return request has been reviewed, we’ll provide the appropriate return instructions.
Please do not send an item back without first receiving return instructions from us.
11. WHEN WILL I RECEIVE MY REFUND?
Once your return has been received and inspected, we’ll notify you of the outcome.
Approved refunds are issued to your original payment method. Your bank or payment provider may require additional time for the refund to appear in your account.
12. CAN I EXCHANGE AN ITEM?
If you need a different size, colour, or style, please contact Customer Care.
Where a direct exchange is unavailable, you may be asked to return the eligible item and place a new order. Availability cannot be guaranteed.
13. WHAT IF MY ITEM ARRIVES DAMAGED OR INCORRECT?
Please contact us as soon as possible with your order number and clear photographs of the item.
Our Customer Care team will review the issue and provide an appropriate resolution.
14. HOW DO I FIND THE RIGHT SIZE?
Please refer to the Size Guide available on our website before placing your order.
Product fits may vary depending on the style and silhouette, so we also recommend reviewing the individual product description and sizing information.
15. HOW CAN I CONTACT ORVANO?
Our Customer Care team is available to assist with orders, delivery, returns, products, and general enquiries.
Email: orvano.co@outlook.com
Phone: +44 7520 689 456
We aim to respond to enquiries within 1–2 business days.