Refund policy
RETURNS & REFUNDS
We want you to feel confident with every ORVANO purchase. If something isn’t right, eligible items may be returned within 30 days of delivery.
RETURN WINDOW
You have 30 days from the date your order is delivered to request a return.
To be eligible for a return, items must be in their original condition — unworn, unused, unwashed, with all original tags attached and, where applicable, in their original packaging.
Proof of purchase or your order details may be required.
FREE RETURNS
We offer free return shipping on eligible returns.
To start a return, please contact our Customer Care team before sending your item back. Once your return is approved, we will provide the appropriate return instructions.
Items returned without first requesting a return may not be accepted.
There is no restocking fee for eligible returns.
REFUNDS
Once your return has been received and inspected, we will notify you of the outcome.
If approved, your refund will be issued to your original payment method. Please allow additional time for your bank or payment provider to process and display the refund.
Original shipping charges for paid delivery services are generally non-refundable unless required by applicable law or the return results from an error on our part.
DAMAGED, DEFECTIVE OR INCORRECT ITEMS
Please inspect your order upon delivery.
If an item arrives damaged, defective, or incorrect, contact us as soon as possible with your order details and clear photographs of the item so we can review the issue and provide an appropriate resolution.
NON-RETURNABLE ITEMS
For hygiene, safety, or other applicable reasons, certain products may not be eligible for return. Items specifically identified as Final Sale at the time of purchase cannot be returned or cancelled, except where required by applicable law.
We recommend reviewing the product information carefully before completing your purchase.
EXCHANGES
If you would like a different size, colour, or style, please contact our Customer Care team. Availability cannot be guaranteed.
Where a direct exchange is unavailable, you may be asked to return the eligible item and place a new order.
ORDER CANCELLATIONS
Orders may be cancelled until fulfillment begins.
Once an order has entered fulfillment or has been dispatched, it can no longer be cancelled. You may still request an eligible return after receiving your order in accordance with this policy.
RETURN DELIVERY
Please use the return instructions provided by our Customer Care team.
Do not send returns directly to our business address unless specifically instructed to do so. The appropriate return destination may vary depending on your order and fulfillment location.
CONTACT US
To request a return, cancellation, or assistance with a refund, please contact:
ORVANO Customer Care
Email: orvano.co@outlook.com
Phone: +44 7520 689 456
Please include your order number and the email address used to place your order so we can assist you efficiently.