Delivery Information
Delivery Information
We want your Orvano order to reach you as smoothly and quickly as possible. Below you'll find everything you need to know about how we ship, how long it takes, and how to follow your parcel every step of the way.
1. Shipping Methods & Estimated Delivery Times
We currently offer Standard Shipping on all orders delivered within the United Kingdom. All orders go through two stages before arriving at your door:
| Stage | Timeframe | Details |
|---|---|---|
| Order Processing | 1–3 business days | Your order is verified, quality-checked, and prepared for dispatch. Processing runs Monday to Friday, excluding UK public holidays. |
| Transit & Delivery | 7–14 business days | Your parcel is handed to our shipping carrier and delivered to your address. Transit times are estimates and may vary slightly by location. |
Total estimated delivery time: 8–17 business days from the date your order is placed.
Orders placed on weekends or UK bank holidays will begin processing on the next available business day.
💡 Business days are Monday to Friday, excluding UK public holidays. Delivery estimates are provided by our carrier partners and are not guaranteed.
2. Shipping Fees
We keep our shipping costs simple and transparent:
| Region | Shipping Method | Cost |
|---|---|---|
| United Kingdom | Standard Shipping | Free |
Free standard shipping applies to all UK orders, regardless of order value. There are no minimum spend requirements, no handling fees, and no hidden charges added at checkout.
We currently ship within the United Kingdom only. If you are located outside the UK, please check back as we expand our delivery regions.
3. How to Track Your Order
Once your order has been dispatched from our facility, you will receive a shipment confirmation email containing:
- Your carrier tracking number
- A direct link to track your parcel online
- The estimated delivery window
You can use the tracking number on the carrier's website at any time to check the live status of your delivery.
Haven't received a tracking email?
If you haven't received a shipping confirmation within 4 business days of placing your order, please:
- Check your spam or junk mail folder.
- Confirm the email address used at checkout is correct.
- Contact us at orvano.co@outlook.com with your order number and we'll look into it right away.
4. Delays & Exceptions
While we work hard to meet every estimated delivery window, occasional delays can occur due to factors outside our control, including:
- Severe or adverse weather conditions
- High-volume shipping periods (e.g., Christmas, Black Friday)
- Carrier backlogs or operational disruptions
- Incorrect or incomplete delivery address provided at checkout
Orvano is not liable for delays caused by external carrier circumstances. However, our support team will actively assist you in investigating and resolving any delivery issues.
If your order has not arrived within 17 business days of your order date, please contact us so we can open an investigation with the carrier.
5. Incorrect Address
Please double-check your delivery address carefully before completing your order. If you notice an error immediately after placing your order, contact us within the 1–2 hour cancellation window at orvano.co@outlook.com and we'll do our best to update it before dispatch.
Once an order has entered fulfilment, we are unable to redirect parcels. Orvano cannot be held responsible for failed deliveries resulting from an incorrect address provided at checkout.
Need Help?
Our customer support team is happy to assist with any delivery queries.
- Email: orvano.co@outlook.com
- Phone: +44 7520 689 456
- Support Hours: Monday to Friday, 9:00 AM – 5:00 PM (GMT)
- Response time: Within 24 business hours
You may also find answers to common shipping questions on our Help / FAQ page.