Terms & Conditions

Terms & Conditions

Last updated: August 2026

Please read these Terms & Conditions carefully before using the Orvano website or placing an order. By accessing our website or making a purchase, you agree to be bound by these terms. If you do not agree, please do not use our website or services.

1. About Us

This website is operated by Orvano, a business registered in England, United Kingdom. Our registered address is:

13 Denmark Street
Oxford, England, OX4 1QS
United Kingdom

Email: orvano.co@outlook.com
Phone: +44 7520 689 456

References to "Orvano", "we", "us", or "our" refer to the business above. References to "you" or "your" refer to the user or customer accessing this website.

2. Website Terms of Use

2.1 Permitted Use

You may use this website for lawful personal and commercial browsing purposes only. You agree not to:

  • Use the website in any way that violates applicable local, national, or international laws or regulations.
  • Transmit any unsolicited or unauthorised advertising or promotional material (spam).
  • Attempt to gain unauthorised access to any part of the website, its servers, or any connected systems.
  • Introduce viruses, trojans, worms, or other malicious or technologically harmful material.
  • Scrape, copy, or reproduce any content from this website without our express written permission.
  • Use automated tools, bots, or scripts to access or interact with the website.

2.2 Accuracy of Information

We make every effort to ensure the information on this website is accurate and up to date. However, we do not warrant that product descriptions, pricing, availability, or other content is error-free. We reserve the right to correct any errors or inaccuracies and to update information at any time without prior notice.

2.3 Website Availability

We aim to keep the website available at all times but cannot guarantee uninterrupted access. We reserve the right to suspend, withdraw, or restrict access to all or part of the website for business or operational reasons without notice.

2.4 Third-Party Links

Our website may contain links to third-party websites. These links are provided for your convenience only. We have no control over the content of those sites and accept no responsibility for them or for any loss or damage that may arise from your use of them.

3. Your Account

If you create an account on our website, you are responsible for:

  • Keeping your login credentials confidential.
  • All activity that occurs under your account.
  • Notifying us immediately if you suspect any unauthorised use of your account.

We reserve the right to suspend or terminate accounts that violate these Terms or are used for fraudulent purposes.

4. Orders & Purchases

4.1 Placing an Order

When you place an order on our website, you are making an offer to purchase the selected items at the stated price. Your order is not accepted until we send you an order confirmation email. We reserve the right to decline any order at our discretion, including where:

  • A product is out of stock or discontinued.
  • We are unable to verify your payment.
  • An error in pricing or product information has occurred.
  • We suspect fraudulent activity.

4.2 Order Cancellations

You may cancel your order within 1–2 hours of placing it by contacting us at orvano.co@outlook.com. After this window, your order will have entered our fulfilment process and cannot be cancelled. Please refer to our Returns & Refunds policy if you wish to return an item after delivery.

4.3 Pricing

All prices are displayed in British Pounds Sterling (GBP) and are inclusive of any applicable VAT unless otherwise stated. Shipping costs are shown separately at checkout. We reserve the right to change prices at any time without notice. The price applicable to your order is the price displayed at the time you complete your purchase.

4.4 Product Descriptions

We make every effort to display our products accurately, including colours, dimensions, and materials. However, we cannot guarantee that your device's display will accurately reflect the true appearance of products. Minor variations may occur and do not constitute a defect.

4.5 Availability

All orders are subject to availability. If an item becomes unavailable after your order is confirmed, we will notify you promptly and offer a full refund or suitable alternative.

5. Payment Terms

5.1 Accepted Payment Methods

We accept all major credit and debit cards, PayPal, and other payment methods displayed at checkout. All transactions are processed securely via our payment provider.

5.2 Payment Security

Our website uses SSL encryption to protect your payment information during transmission. We do not store your full card details on our servers. Payment processing is handled by our third-party payment provider in accordance with PCI DSS standards.

5.3 Failed or Declined Payments

If your payment is declined, your order will not be processed. You will need to re-submit your order with valid payment details. We are not liable for any charges your bank may apply in connection with a declined transaction.

5.4 Fraudulent Transactions

We reserve the right to cancel any order where we reasonably suspect fraudulent activity. In such cases, we may report the matter to the relevant authorities.

6. Delivery & Risk

Ownership and risk of loss for products passes to you upon delivery to the address specified in your order. We are not responsible for loss or damage occurring after delivery. For full delivery terms, please see our Delivery Information page.

7. Returns & Refunds

Our returns and refund terms are set out in full on our Returns & Refunds page, which forms part of these Terms & Conditions.

8. Intellectual Property

8.1 Ownership

All content on this website — including but not limited to text, graphics, logos, images, product photography, icons, audio clips, and software — is the property of Orvano or its content suppliers and is protected by applicable intellectual property laws, including copyright and trademark law.

8.2 Restrictions

You may not, without our express written permission:

  • Reproduce, duplicate, copy, sell, or exploit any content from this website for commercial purposes.
  • Modify or create derivative works based on our content.
  • Use our brand name, logo, or trademarks in any way that implies endorsement or affiliation without our consent.
  • Frame or mirror any part of this website on another website.

8.3 User-Submitted Content

If you submit any content to us (such as reviews or feedback), you grant Orvano a non-exclusive, royalty-free, perpetual licence to use, reproduce, and publish that content in connection with our business. You confirm that any content you submit is your own and does not infringe the rights of any third party.

9. Your Rights & Obligations

As a customer, you have the right to:

  • Receive products that match their description and are of satisfactory quality.
  • Request a return or refund within the terms of our Returns & Refunds policy.
  • Have your personal data handled in accordance with our Privacy Policy.
  • Contact us with any complaint and receive a timely response.

In return, you agree to:

  • Provide accurate and complete information when placing an order or creating an account.
  • Use the website only for lawful purposes.
  • Not misuse discount codes, promotions, or our returns process.
  • Pay for all orders you place in full.

10. Our Rights & Obligations

Orvano reserves the right to:

  • Refuse or cancel any order at our discretion.
  • Modify, suspend, or discontinue any product, service, or feature at any time.
  • Update these Terms & Conditions at any time. The version published on this page at the time of your order will apply.
  • Take legal action against any user who breaches these Terms.

Orvano is committed to:

  • Fulfilling confirmed orders promptly and to the standard described.
  • Handling your personal data responsibly and in accordance with applicable data protection law.
  • Responding to customer enquiries within 24 business hours.
  • Processing valid refunds within the timeframes stated in our returns policy.

11. Limitation of Liability

To the fullest extent permitted by law, Orvano shall not be liable for any indirect, incidental, special, or consequential loss or damage arising from your use of this website or our products, including but not limited to loss of profits, loss of data, or business interruption.

Our total liability to you in connection with any order shall not exceed the total amount paid by you for that order.

Nothing in these Terms limits our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be excluded by law.

12. Governing Law

These Terms & Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these Terms or your use of our website shall be subject to the exclusive jurisdiction of the courts of England and Wales.

13. Changes to These Terms

We may update these Terms & Conditions from time to time. Any changes will be posted on this page with an updated date. Your continued use of the website after changes are posted constitutes your acceptance of the revised Terms.

14. Contact Us

If you have any questions about these Terms & Conditions, please contact us:

  • Email: orvano.co@outlook.com
  • Phone: +44 7520 689 456
  • Address: 13 Denmark Street, Oxford, England, OX4 1QS, United Kingdom
  • Support Hours: Monday to Friday, 9:00 AM – 5:00 PM (GMT)