Track My Order

Track My Order

Want to know where your order is? You have two ways to check your delivery status — use the order lookup below, or log in to your account for a full order history.

Option 1: Look Up Your Order

Enter the details from your order confirmation email to check your current order status.

Your order number can be found in your confirmation email with the subject line "Order confirmation".

Option 2: Check Your Account

If you placed your order while logged in, you can view full order details, status updates, and tracking information directly from your account dashboard.

  1. Log in to your Orvano account at orvano.co/account.
  2. Go to My Orders from your account menu.
  3. Click on the relevant order to view its current status and any available tracking information.
  4. If a tracking number has been assigned, click it to be taken directly to the carrier's tracking page.

Log in to your account →

Understanding Your Order Status

Here's what each status means:

Status What It Means
Order Confirmed We've received your order and payment. It's queued for processing.
Processing Your order is being prepared and quality-checked before dispatch. This takes 1–3 business days.
Dispatched Your order has left our facility and is with the carrier. A tracking number has been sent to your email.
In Transit Your parcel is on its way. Estimated delivery is 7–14 business days from dispatch (UK).
Out for Delivery Your parcel is with your local delivery driver and should arrive today.
Delivered Your order has been marked as delivered by the carrier.

Tracking Email Not Received?

If you haven't received a dispatch confirmation email within 4 business days of placing your order:

  • Check your spam or junk folder — confirmation emails occasionally get filtered.
  • Make sure the email address on your order is correct by logging into your account.
  • Contact us with your order number and we'll look into it straight away.

Need Further Help?

If your tracking shows no movement for more than 5 business days, or your estimated delivery window has passed, please get in touch and we'll open an investigation with the carrier.

  • Email: orvano.co@outlook.com
  • Phone: +44 7520 689 456
  • Support Hours: Monday to Friday, 9:00 AM – 5:00 PM (GMT)

You can also visit our Delivery Information page for full shipping details, or our Help / FAQ for common questions.