International Delivery

International Delivery

We're working hard to bring Orvano to customers around the world. This page outlines our current international shipping availability, estimated delivery times, fees, and important information about customs and import duties.

⚠️ International shipping is currently in an expansion phase. The countries and rates listed below reflect our current availability. Please check back regularly as we continue to add new destinations.

1. Countries We Currently Ship To

We currently ship to the following regions and countries outside the United Kingdom:

Europe

  • France
  • Germany
  • Netherlands
  • Belgium
  • Spain
  • Italy
  • Sweden
  • Denmark
  • Ireland
  • Portugal
  • Poland
  • Austria
  • Switzerland

North America

  • United States
  • Canada

Asia Pacific

  • Australia
  • New Zealand

Don't see your country listed? We may be adding it soon. Contact us at orvano.co@outlook.com to register your interest and we'll notify you when your region becomes available.

2. International Shipping Times

All international orders go through the same two-stage process as UK orders:

Stage Timeframe
Order Processing 1–3 business days
International Transit 10–21 business days (varies by destination)

Total estimated delivery: 11–24 business days from the date your order is placed. Transit times are estimates provided by our carrier partners and may vary depending on your country, local postal network, and customs processing times.

Orders placed on weekends or UK bank holidays begin processing on the next available business day (Monday to Friday).

3. International Shipping Fees

Shipping fees for international orders are calculated at checkout based on your delivery country and order value:

Region Standard Shipping Fee
Europe (EU & non-EU) £9.99
United States & Canada £12.99
Australia & New Zealand £14.99

Shipping fees are displayed clearly at checkout before you confirm your order. No additional handling charges are added.

💡 These rates are indicative. The exact fee will be confirmed at checkout based on your delivery address.

4. Customs, Import Duties & Taxes

When ordering from outside the United Kingdom, your parcel may be subject to customs inspection and import charges levied by your country's border authority. These are entirely separate from your Orvano order total and shipping fee.

What you need to know:

  • Import duties and taxes are the responsibility of the recipient. Orvano does not pre-pay customs duties or VAT on your behalf for international shipments.
  • Charges vary by country, product type, and declared order value. They are determined by your local customs authority, not by Orvano.
  • Your parcel may be held at customs for inspection, which can add additional time to your delivery estimate.
  • If you refuse to pay customs charges and the parcel is returned to us, the original shipping fee will not be refunded, and a restocking fee may apply.

European Union (EU) customers:

For orders shipped to EU countries, VAT may be applicable at the point of import or at checkout, depending on the order value and applicable thresholds under EU import rules. We recommend checking your country's current import VAT thresholds before placing your order.

United States customers:

Orders below the US de minimis threshold (currently USD $800) are generally not subject to import duties. Orders above this value may be subject to US customs duties. Please consult the US Customs and Border Protection website for current guidance.

Australia & New Zealand customers:

GST may apply to orders imported into Australia and New Zealand. Your local customs authority will determine any applicable charges upon arrival.

5. Tracking International Orders

Once your international order is dispatched, you'll receive a shipment confirmation email with a carrier tracking number. You can use this to monitor your parcel's progress online, including any customs clearance updates.

Please note that tracking updates may pause for a period while your parcel clears customs — this is normal and does not indicate a problem with your delivery.

6. International Returns

Our standard 30-day return policy applies to international orders. However, please be aware that:

  • International return shipping costs are the full responsibility of the customer.
  • Any customs duties or taxes paid on the original import are non-refundable by Orvano.
  • You must contact us at orvano.co@outlook.com before sending any return to receive an authorised return address.

For full return conditions, see our Returns & Refunds page.

Questions About International Delivery?

Our support team is happy to help with any international shipping queries before or after your order.

  • Email: orvano.co@outlook.com
  • Phone: +44 7520 689 456
  • Support Hours: Monday to Friday, 9:00 AM – 5:00 PM (GMT)
  • Response time: Within 24 business hours